Description
Welcome to Premitel
When you connect to the Premitel VoIP Phone Service you will receive a Welcome email with the following information:
- a temporary phone number;
- login details for the free web and smart phone apps;
- guidelines on using the phone service and some basic features;
- login details for your service management portal; and
- £10 discount voucher for the purchase of a VoIP phone or analogue adaptor from our online shop.
We can also provide expert advice on which VoIP phone or analogue adaptor would best meet your needs or we can provide configuration details to enable you to use your own VoIP phone or analogue adaptor.
For detailed information on the Premitel VoIP Phone Service, including tariffs and conditions, you should visit the Premitel website.
No Obligation Trial With Refund
You will be able to trial our service for up to 30 days using an allowance of 10 minutes of calls to UK landline and mobile numbers.
If you purchase this item you will be able to trial our service using our smart phone and/or web phone apps.
To trial the Premitel VoIP Phone Service using a VoIP phone or analogue adaptor you should purchase a pre-configured VoIP phone or analogue adaptor from our online shop using the £10 discount voucher that is supplied with this item.
If you inform us that you are not satisfied with the Premitel VoIP Phone Service before the end of the trial period you will get a full refund.
You will also be refunded for any equipment purchased from our online shop, provided it is returned as new within 30 days of purchase.
Transfer Existing Phone Number or Acquire New Phone Number
At any time before the trial ends you can request either the transfer of an existing phone number or the acquisition of a new number, with the area code of your choice.
Your existing phone number can be transferred to the Premitel VoIP Phone Service provided that it is still in service or has been ceased within the last 30 days.
We do all the work, but we need a copy of your latest phone bill to enable us to start the process.
It takes about 2 – 3 weeks for the number to transfer and become operational.
Please note that the phone line attached to the transferred number will cease on the transfer date together with all attached services such as broadband.
Acquiring a new phone number is much more straightforward and takes only a few hours for it to become operational.
The cost of transferring an existing phone number or acquiring a new number is included in the price of this item.
A choice of memorable new numbers is available for a one-off charge of £150 plus vat.
Account Activation
When your phone number is operational on the Premitel VoIP Phone Service your trial account will be migrated to a full account and billing on your chosen tariff will commence.
There is no minimum contract period.
Your commitment is to the end of the current billing month.
Direct Debit
When your account is activated you will also receive an email from our direct debit merchant provider Go Cardless with a request for information that will enable a direct debit mandate to be set up.
Calls will be restricted to UK landline and mobile numbers until a direct debit mandate is received.
If a direct debit mandate is not set up within a 14 days of account activation then your phone service will be put on hold.
Tariff Choice
Before account activation you should advise your choice of tariff.
See tariff table at premitel.uk for details of tariffs from £1 plus vat per month, per user.
If no tariff option is chosen before activation, you will start on the Talk 200 tariff at £5 plus vat per month with 200 minutes of inclusive calls to UK landline and mobile numbers.
After account activation, you can advise of a tariff change at anytime on or before the 15th of the month.
The tariff change will be implemented at the start of the next billing month.
More Information
For more information on the Premitel VoIP Phone Service and its tariffs you should contact@premitel.uk with your questions.